Terms & Conditions

About us

SKR Executive Chauffeurs is a trading name of SKR Travels & Logistics LTD, registered in Scotland (company number SC697410). Contact us on +44 7545 614795 or skrtravels.scotland@gmail.com.

1. Booking requests and quotes

Sending a booking request through our website, by phone, email or WhatsApp does not create a booking. We will reply to confirm availability and send you a quote. Please check the details in your quote carefully and tell us straight away if anything is wrong. By paying for a booking, you agree to these terms.

2. Payment and confirmation

• Your booking is only confirmed once we receive full payment, at least 24 hours before your journey starts. If you book less than 24 hours ahead, payment is due straight away.
• Once payment is received, your booking is fully confirmed and a vehicle is reserved for your booking time. We will send you a booking confirmation and receipt.
• If payment hasn't been received in time, we may release the vehicle to another booking.

3. Prices, extra stops and extra mileage

• Your price is set out in your quote and is based on the details you give us: route, date, time, vehicle, passengers and luggage.
• Any unplanned stops or additional mileage will result in additional charges. Please speak to your chauffeur or contact us before the journey changes.
• Any parking, drop-off or toll charges that apply to your journey will be included in your quote.

4. Waiting time

• Airport pickups include 60 minutes of free waiting time from when your flight lands. We track flights, so delays are taken into account.
• All other pickups include 15 minutes of free waiting time from the booked pickup time.
• Waiting beyond the free time may be charged, as set out in your quote.

5. Cancellations and changes

If you cancel, the refund depends on how much notice you give before your booked pickup time:

• 7 days or more: full refund, no questions asked.
• 3 to 7 days: 50% refund, no questions asked.
• 24 hours to 3 days: 25% refund, no questions asked.
• Less than 24 hours: no refund.

• Flight changes and rescheduling are free of charge, subject to availability.
• To cancel or make a change, contact us by phone, WhatsApp or email. Notice is counted from when we receive it.
• Refunds are paid back to the card or account you paid with.
• If we have to cancel your booking, you will get a full refund of any money you have paid for that journey.

6. No-shows

If you don't arrive for your pickup, can't be contacted, and the free waiting time has passed, we may treat the booking as a no-show. No refund is given for a no-show.

7. Passengers, luggage and behaviour

• The number of passengers and amount of luggage must not exceed what you told us when booking.
• All passengers must wear seatbelts. Children must use a suitable child seat where the law requires, so please tell us their ages when you book.
• Assistance dogs are always welcome. Other pets by arrangement only.
• Smoking and vaping are not allowed in our vehicles.
• If a vehicle is soiled or misused, a charge of £250 will apply. Any damage caused by a passenger may also be charged at the cost of repair.
• Any inappropriate, antisocial or aggressive behaviour will result in the hire being ended immediately, and no refund will be given.
• Please check you have all your belongings before leaving the car. We'll do our best to return lost property.

8. Delays beyond our control

We plan every journey to arrive on time, but we are not responsible for delays caused by events outside our reasonable control, such as severe weather, road closures, accidents or heavy traffic. If a delay is likely, we'll keep you informed. If a vehicle becomes unavailable, we may provide a replacement of a similar standard.

9. Our responsibility to you

We will carry out your journey with reasonable care and skill. We are not liable for losses that were not foreseeable, or for business losses such as missed meetings or flights caused by events outside our control. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Your legal rights as a consumer are not affected.

10. Using this website

The content of this website belongs to us or is used with permission. You may view it for your own use but not copy it for commercial purposes. We try to keep the information on it accurate, but it is for general information and may change.

11. Maps and address data

Maps, routes and address suggestions on this website are provided by TomTom and by services using OpenStreetMap data (© OpenStreetMap contributors). Distances and journey times shown when booking are estimates; your quote confirms the details.

Postcode locations: contains OS data © Crown copyright and database right; contains Royal Mail data © Royal Mail copyright and database right; source: Office for National Statistics, licensed under the Open Government Licence, via postcodes.io.

12. Your information

We use your personal information as described in our Privacy Policy.

13. Complaints and the law

If something isn't right, please tell us first and we'll do our best to put it right. These terms are governed by Scots law, and the Scottish courts have jurisdiction, although if you live elsewhere in the UK you may also bring proceedings in your local courts.